About the role
Reporting to the IT Terminal Lead, you will be part of an energetic team of professionals focused on providing high standards of IT end user computing support for business-critical IT systems located at the terminal, as well as system administration support of specific IT systems. Your workload will come from our IT Service Desk and local management and you will have the opportunity to learn and support our other terminals’ IT operations across Australia.
You will be expected to act as a change agent to drive a superior user experience across the terminal and the company with higher levels of support and user engagement. You will have chance to take part in the roll out of National projects and systems at a local level as well as manage local IT improvement initiatives.
Please note that this role will require you to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld) so you must be good with heights.
Key accountabilities
Amongst other requirements, your main duties will include:
- End user computing and administration including MS Windows, AD, O365, SOE, MOE and Application Deployment, Cloud computing and remote access
- Mobile Computing such as smartphones and iPads, Mobile Computer Terminals (vehicle-mount and handheld), Vehicle telemetry and control systems;
- Troubleshooting Network issues such as TCP / IP knowledge, Switching / VLAN principles, WAN and LAN, Wireless networks and infrastructure as well as security.
- Server / Storage Technologies including Citrix, VMWare, NAS/SAN
- Datacentre and computer room maintenance
- Identifying business process improvement and IT processes that can be automated
- Educating, mentoring, developing local users in applied use of IT systems
- Providing out of hours support on a rotational basis to cover the 24/7 nature of the environment
Experience, skills and qualifications
As we provide an essential service to the Australian economy, we require candidates to be able to demonstrate they are vaccinated.
To set yourself up for success in this role, you are going to require the following:
- Previous experience in an EUC support role with Business-related IT systems.
- Exposure to Logistics / Supply Chain environments would be advantageous
- Desktop and Infrastructure support experience, with active knowledge of relevant troubleshooting skills and tools
- Proactive automation of system administration tasks to provide consistent and proven methodologies to automate common/recurring tasks
- Experience in providing 24x7 support to a business
- Worked in an ITIL aligned environment and familiar with Incident, Change, Problem and continuous improvement
- Experience in a hybrid on premise and cloud environment
- “Customer-first” mindset
- High attention to detail and analysis
- The ability to communicate professionally at all levels in writing or verbally.
- Good interpersonal skills – ability to build relationships across all levels of the business
- Flexible and adaptable;
- Ability to quickly understand and utilize new concepts, processes and systems;
- Ability to challenge existing process to drive ongoing change and improvement through the group.
- A manual driving licence
In addition, academic and professional qualifications in the following areas will be very beneficial:
- Industry-recognized certifications in the some or all technical competencies relevant for this role
- Relevant Degree in Information Technology
- ITIL Foundations certification preferred
- Relevant Microsoft certifications
- Server and Networking Qualifications advantageous
Supporting equality
We are an equal opportunity employer. We employ and promote on the basis of role requirements and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia’s culture and values.
Application details
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